hlbaee Privacy Policy
Your personal information is completely safe with us. Learn how hlbaee collects, uses and keeps your data secure in our detailed privacy policy.
Introduction and Overview
hlbaee is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the protection of every user's personal information. This privacy policy ("Policy") will inform you how hlbaee collects your personal information, how that information is used, with whom it may be shared, and what steps we take to protect your information.
By using the hlbaee website (https://hlbaee.cam) you consent to the terms set out in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform and contact us.
SSL Encryption
All your information is protected by 256-bit SSL encryption technology, ensuring banking-level security.
Not Sold to Third Parties
hlbaee never sells or rents your personal information to third parties.
Your Control
You have full rights to access, correct or delete your data.
What Information We Collect
Various types of information are collected when registering on the hlbaee platform and using its services. A detailed description of that information is provided below:
Personal Identity Information
The following information is collected during account creation and subsequent use of services:
- Full name (first name and last name)
- Date of birth (for age verification)
- Valid email address
- Residential address
- National identity card or passport details (for identity verification)
Financial Information
The following financial information is collected to process secure transactions:
- Payment method details (bKash, Nagad, Rocket, Upay numbers)
- Bank account information (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Usage and Activity Information
Information about your activity on the platform is collected automatically:
- Gaming history and betting records
- Login times and session duration
- Preferred game categories
- Bonus and promotion usage information
Technical Information
The following information is collected to ensure security and improve platform quality:
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Cookie and similar technology data
- Access time and date
Purpose of Information Use
hlbaee uses collected information only for the purposes listed below. We never use information outside of these purposes.
| Purpose | Detailed Description | Legal Basis |
|---|---|---|
| Account Management | Registration, identity verification and account maintenance | Contractual obligation |
| Transaction Processing | Deposits, withdrawals and bonus payments | Contractual obligation |
| Security and Fraud Prevention | Detection and prevention of suspicious activity | Legal obligation |
| Customer Support | Providing assistance via live chat and email | Legitimate interest |
| Platform Improvement | Analysing user experience and improving service quality | Legitimate interest |
| Responsible Gaming | Monitoring gaming habits and providing necessary support | Legal obligation |
| Legal Compliance | Ensuring compliance with applicable laws and regulations | Legal obligation |
Cookies and Tracking Technology
The hlbaee website uses cookies to improve your browsing experience and ensure platform functionality. Cookies are small text files stored on your device.
Essential Cookies
Essential for the core functionality of the platform. These cannot be disabled.
Analytical Cookies
Used to analyse user behaviour and improve services.
Functionality Cookies
Help remember your preferences and language settings.
Security Cookies
Used to protect your account and prevent fraud.
Information Sharing and Disclosure
hlbaee never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Your information may be shared with certain service providers acting on behalf of hlbaee, such as payment processing services (bKash, Nagad, Rocket, Upay), IT infrastructure services and customer support tools. These partners operate under strict confidentiality agreements and may only use information for specified purposes.
4.2 Legal Obligations
If disclosure of information is required by law, court order or direction of a government authority, hlbaee will comply with that obligation. In such cases, we will endeavour to notify you in advance to the extent permitted by law.
4.3 Fraud Prevention
Limited information may be shared with relevant authorities or security specialists to prevent money laundering, detect fraud and ensure platform security.
4.4 Business Transfers
In the event of a business merger, acquisition or asset transfer, user information may be transferred. We will notify users in advance of such changes and ensure protections comparable to this privacy policy.
Data Security Measures
hlbaee has implemented industry-standard security measures to protect your information. Our technical and organisational security steps are described below:
SSL/TLS Encryption
All data transfers are secured using 256-bit SSL encryption, equivalent to international banking standards.
Firewall and Intrusion Detection
Advanced firewall and automated intrusion detection systems remain active 24 hours a day.
Two-Factor Authentication
Two-factor authentication is provided for the highest level of account security.
Secure Data Storage
All personal information is stored in encrypted form on secure servers and regular backups are taken.
Limited Access Controls
Only authorised staff have access to user information and all access is logged.
Regular Security Audits
Regular penetration testing and security assessments are conducted by independent security specialists.
Data Retention Period
hlbaee retains your information only for as long as necessary. Retention periods for different types of information are set out below:
Account and Identity Information
Retained for the duration the account is active and for a minimum of five (5) years after account closure to meet legal obligations.
Financial Transaction Information
Records of all financial transactions are retained for a minimum of seven (7) years, as required for account dispute resolution and legal requirements.
Gaming Activity Information
Gaming history and betting records are retained for two (2) years after account closure, as required for responsible gaming monitoring.
Technical Log Information
Server logs and activity records are retained for a maximum of twelve (12) months, after which they are automatically deleted.
Your Rights Regarding Your Information
hlbaee respects every user's rights regarding their information. All your rights are set out in detail below:
Right of Access
You may request a copy of all personal information we hold about you at any time.
Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted ("right to be forgotten").
Right to Object to Processing
You can object to marketing communications or certain types of data processing.
Right to Data Portability
You can request your data be provided in a structured, commonly used, and machine-readable format.
Right to Object to Automated Decision-Making
You can object to decisions made solely on the basis of automated processing.
Protection of Minors' Data
hlbaee strictly prohibits use of the platform by anyone under the age of 21. We do not intentionally collect personal information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor's information is present in our system, we will immediately close that account and delete the associated data.
If you believe that a minor's information is present on our platform, please contact us immediately at [email protected].
hlbaee is intended for users aged 21 and above only. Please play responsibly.
Changes to the Privacy Policy
hlbaee may update this privacy policy from time to time. For any significant changes, we will take the following steps:
Email Notification
A notification of the changes will be sent to your registered email address.
Publication on Website
The updated policy will be published on this page with the date of the update noted.
Effective Date
At least 30 days' prior notice will be given for major changes.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is always ready to assist you.
Contact by Email
For any privacy-related requests or questions:
We will respond within 30 business days.
Live Chat Support
For immediate assistance, contact us via our Bengali live chat:
24/7 Live Chat
Support is available entirely in Bengali.